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Quick answers

My student ID won't link

Double-check it's the 6-digit ID your school issued. If it still won't link, the school may not have enrolled it yet — contact your teacher or the school admin.

Lesson is stuck loading

Refresh the page. If it keeps happening, send us the topic and we'll look at the logs.

I don't see my child on the parent dashboard

Each child has their own 6-digit ID — link each one. They'll appear as tiles once they sign in and start a topic.